This intensive one day workshop will show you how to accommodate your customers in your work and surrounding environment. The hands on exercises below will ensure your compliance with the legislation that comes into effect in 2012 for Private Service Industries under the Accessibility for Ontarians with Disabilities Act and other legislations. This workshop will be facilitated by Accessibility Experts who will give you the experience and knowledge to break the accessibility barrier. This is a Train the Trainer course – a completed certificate will enable you to train the staff at your facility.

How You will Benefit:

• Understand the legislative requirements
• Be compliant with Ontario Legislation for Accessibility for Ontarians with Disabilities - Customer Service
• Be better equipped to assist your clients with disabilities
• Clients with disabilities will appreciate that you better understand their needs
• Able to develop your policies, practices and procedures around the culture of your organization
• Be the expert in your workplace and provide training to the staff

What You Will Cover:

• Policies, practices and procedures
• Service animals and support people
• Notice of disruptions in service to people with disabilities
• Training for staff
• Feedback process
• Notice of availability of documents
• Format of documents
• Financial support
• Checklists