The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world's best-selling instrument for conflict resolution. The forced-choice, self-scorable inventory identifies a person's preferred conflict-handling style, or mode, and provides detailed information about how he or she can use the five modes: competing, avoiding, accommodating, compromising, and collaborating effectively. Using the TKI, individuals can learn to move beyond conflict and focus on achieving organizational goals and business objectives. Organizations can apply the TKI to such challenges as change management, team building, stress management, negotiation, and communication. No special qualification is required to administer the TKI. With just 30 carefully selected items, it can be completed in 15 minutes. The instrument and reports are clearly written and easy to understand. Use the TKI as a stand-alone tool or as part of your comprehensive training program.